In brief

We assist businesses in maintaining their IT infrastructures to ensure they remain fully functional, adaptable, and secure. Our goal is to help organizations consistently optimize the total cost of ownership through proactive management and support.

As experienced engineers, we deliver comprehensive IT support for a wide range of software solutions, from large-scale corporate systems to customer-facing applications. Our maintenance services cover every stage, including a thorough pre-support audit, 24/7 software maintenance, and extensive system overhauls when needed.

To address your software challenges efficiently, Software Design Services offers three distinct support packages, each tailored to meet different requirements and including technical support levels L1, L2, and L3.

First-Line Support

Our technical team handles user-related issues and minor application disruptions to prevent them from escalating into significant service interruptions. At this support level, we analyze user feedback and resolve issues without needing to delve into the software code.

Troubleshooting

If the issue arises from a system flaw, our skilled troubleshooting team investigates the problem, identifies bugs, and performs necessary configurations, installations, and updates to maintain optimal performance.

Advanced Support

For the most intricate and unprecedented challenges, Software Design Services deploys highly skilled architects and engineers. They conduct in-depth code analysis to resolve disruptions, optimize backend performance, and enhance the system with innovative new features.